FAQ
What is Drippy Souls?
Drippy Souls is your go-to destination for Soulsborne and Elden Ring-inspired apparel. We create unique designs that capture the essence of these epic games, from iconic moments and characters to memorable memes, all crafted by talented artists who share your passion.
How can I place an order?
To place an order, browse our collection on the website, select your preferred items, choose your size, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping information, and complete your payment. You’ll receive an email confirmation once your order is successfully placed.
What payment methods do you accept?
We accept a variety of payment methods, including Google Pay, Apple Pay, PayPal, and major credit cards (Visa, MasterCard, American Express).
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. To initiate a return, please contact our customer service team at drippysoulsmerch@gmail.com with your order number and reason for the return.
Do you offer exchanges?
Yes, we offer exchanges. To request an exchange, please contact our customer service team at drippysoulsmerch@gmail.com with your order number and the item you wish to exchange. We’ll guide you through the process.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Typically, US orders take 2-7 business days to arrive, while international orders may take 2-4 weeks. We provide tracking information for all orders so you can monitor their progress.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates and times will be calculated at checkout based on your location.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. After this period, we begin processing and preparing your order for shipment, and changes or cancellations may not be possible. Please contact our customer service team as soon as possible if you need to make changes.
How can I contact customer service?
For any questions or concerns, please reach out to our customer service team at drippysoulsmerch@gmail.com. We’re here to assist you and ensure you have the best experience possible.
How can I join the Drippy Souls artist team?
If you’re a talented artist passionate about the Soulsborne and Elden Ring universes and want to collaborate with us, we’d love to hear from you! Please send your portfolio and a brief introduction to drippysoulsmerch@gmail.com. We’re always on the lookout for fresh and creative talent to join our team and contribute to our unique designs.
How can I stay updated on new releases and promotions?
To stay in the loop on new designs, exclusive drops, and special promotions, follow us on our social media channels and sign up for our newsletter. You can find us on Instagram and Facebook.
What should I do if I see someone stealing your designs?
We take the protection of our original designs very seriously. All our apparel features the unique Drippy Souls seal printed on the neck of each shirt to guarantee authenticity. If you come across a design that appears to be ours but is being sold on other sites or by unauthorized sellers, please let us know by reporting it to drippysoulsmerch@gmail.com. Your assistance in protecting our creative work is greatly appreciated and helps us maintain the integrity of our brand.